Crex Casino's Terms and Conditions — Everything laid out clearly and transparently

Welcome to Crex Casino. These terms and conditions form a binding legal agreement governing your use of the Crex Casino platform. By accessing our website or mobile app, you confirm that you have read, understood, and agreed to these terms.

Crex Casino is an international online gaming platform serving users across multiple countries, including Bangladesh. Our goal is to provide a safe, transparent, and entertaining gaming environment. These terms and conditions play a key role in upholding that standard.

To be eligible to use Crex Casino's services, you must be at least 18 years of age and legally permitted to participate in online gaming under the laws of your country. We reserve the right to verify any user's account at any time.

To open an account at Crex Casino, you must meet the following requirements. Each condition is essential to maintaining the security and integrity of our platform.

• Applicants must be at least 18 years of age.
• Each person may register only one account.
• Accurate and truthful information must be provided at the time of registration.
• Opening multiple accounts from the same device or IP address is strictly prohibited.
• It is entirely the user's responsibility to keep their account password confidential.
• Accounts must not be shared with or used by any third party.
• You will be required to provide the necessary documents for KYC (Know Your Customer) verification.

After registration, we may request identity verification at any time. You may be asked to provide a copy of your national ID, passport, or driving licence. Withdrawals may be placed on hold until verification is complete.

Crex Casino supports a range of local payment methods for Bangladeshi users, including bKash, Nagad, and Rocket. All transactions can be conducted in BDT.

• The minimum deposit amount is BDT 300 (three hundred taka).
• The minimum withdrawal amount is BDT 500 (five hundred taka).
• Withdrawal requests are typically processed within 10–30 minutes.
• KYC verification is mandatory before your first withdrawal.
• The payment method used for deposits must match the one used for withdrawals.
• We reserve the right to conduct additional verification for unusual transactions.
• No deposit fees are charged; however, payment providers may apply their own fees.

Crex Casino offers a variety of bonuses and promotions. All bonuses are granted subject to specific terms and conditions, and any breach of those terms will result in the bonus being forfeited.

• The welcome bonus is available to new members on their first deposit only.
• A promo code may be required at the time of deposit to claim a bonus.
• Bonus wagering requirements are typically between 30x and 45x.
• Not all games contribute equally to bonus wagering; slots typically contribute 100% while live games contribute 10–20%.
• If wagering is not completed before the bonus expires, the bonus will be forfeited.
• A promotion may not be used more than once.
• Crex Casino reserves the right to modify or cancel any bonus offer at any time.

All games at Crex Casino are tested by independent third-party auditors and RNG certified. This means every game outcome is entirely random and not predetermined.

• Please read the rules for each game carefully before playing.
• If a game is cancelled due to a technical error, all wagers will be refunded.
• If your internet connection drops mid-game, the game continues and the outcome will be recorded based on the server log.
• The dealer's decision is final in Live Casino games.
• In Sports Betting, wagers are refunded if an event is cancelled.
• Exploiting any bug or glitch in the game software is strictly prohibited.

Crex Casino maintains direct agreements with its game providers. In the event of a dispute regarding any game, we review the game provider's server logs and make a decision accordingly. All such decisions are considered final.

The following activities are strictly prohibited on the Crex Casino platform. These rules apply to all users, and anyone found in violation will face serious consequences.

• Operating more than one account under the same identity.
• Making deposits using another person's payment method.
• Hacking or any form of technical manipulation of the game software.
• Using the platform for money laundering or any illegal financial transactions.
• Using bots or automated software to play games.
• Colluding with other players to influence game outcomes.
• Harassing or threatening platform staff.
• Operating an account on behalf of a minor.

Crex Casino reserves the right to temporarily suspend or permanently close any account at any time, with or without cause. Users may also voluntarily close their own accounts at any time.

• If you wish to close your account voluntarily, please contact the support team.
• You may request self-exclusion for responsible gaming purposes.
• Opening a new account while a self-exclusion is active is not permitted.
• Any valid balance remaining at the time of account closure will be returned within the designated timeframe.
• Balances on accounts closed due to rule violations may not be refunded.

Crex Casino operates its platform to the highest standards. However, issues may occasionally arise due to factors beyond our control. Our liability in such circumstances is limited.

• Crex Casino is not liable for any game losses resulting from internet disconnection.
• We are not responsible for issues caused by third-party payment providers.
• No compensation will be provided for service disruptions caused by force majeure events such as natural disasters, war, or similar circumstances.
• No liability is accepted for losses resulting from the user's own negligence.

In the event of a dispute with Crex Casino, we first aim to resolve the matter through friendly discussion. Contacting our support team is usually the fastest way to get most issues sorted out.

• Submit any complaint through live chat or email in the first instance.
• We will provide an initial response within 72 hours of receiving your complaint.
• Complex matters may take 7–14 business days to resolve.
• If the matter remains unresolved, you may escalate it to an independent dispute resolution body.
• In all disputes, the decision of Crex Casino's licensing authority is final.

Crex Casino reserves the right to modify these terms and conditions, in part or in full, at any time. Changes take effect as soon as they are published on the website.

• A notification will be sent to your registered email address before any significant changes are made.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• The "Last Updated" date at the top of the page is always kept current.
• Archived copies of previous terms are available from Support upon request.

If you have any questions about these terms, please reach out to our Bengali-speaking support team. We're always here to help.