Crex Casino places the highest importance on user privacy. Find out exactly what data we collect, why we collect it, and how we keep it secure — all explained in full transparency.
Welcome to Crex Casino. Our Privacy Policy explains what information we collect from you when you use our website and mobile app, how we use that information, and how we keep it secure.
This Privacy Policy applies to all services, games, and transactions on the Crex Casino platform. By accessing our site or creating an account, you are considered to have accepted these terms. Please take a moment to read through carefully before you get started — we have nothing to hide.
Our commitment: Crex Casino never sells your personal data to third parties. Protecting your privacy is our responsibility.
This Privacy Policy has been written in English with Bangladeshi users in mind. However, in the event of any legal dispute, the English version shall take precedence.
Crex Casino collects various types of information to provide services on the platform and improve your experience. This information comes from three main sources: what you provide directly, what our systems record automatically, and what is verified through third parties.
| Data Type | What's included | How it's collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Information you provided at the time of registration |
| Contact Information | Email address, phone number | On the account registration form |
| Financial information | BKash/Nagad number, transaction history | Deposit & Withdrawal Processing Times |
| Device Information | IP address, browser, operating system | Logged automatically |
| Gaming data | Betting history, win/loss records | During Platform Use |
| KYC documents | Copies of passport, NID, or driving license | During Identity Verification |
We only collect information that is truly needed to provide our services, ensure security, and meet legal obligations.
Crex Casino uses collected data solely for the purposes listed below. We never use your information beyond these limits without your consent.
Marketing Communications: You can unsubscribe from promotional emails or SMS at any time from your account settings. This will not affect your access to core services.
Crex Casino never sells your personal data. In limited circumstances, certain information may be shared with specific third parties, and all such sharing is strictly controlled.
Outside of the cases above, Crex Casino does not share your data with any ad networks, data brokers, or unrelated third parties. All third parties we work with are bound by a strict data protection agreement.
Crex Casino uses cookies and similar tracking technologies on its website to enhance your browsing experience and ensure the platform functions correctly.
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential cookies | Login session, security tokens, cart data | Until End of Session |
| Functional cookies | Language preference, theme settings, game preferences | 1 Year |
| Analytics Cookies | Page visits, click patterns, traffic sources | 2 Years |
| Security Cookies | Fraud detection, monitoring multiple logins | 30 Days |
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to stop working properly. Analytics and marketing cookies are entirely optional.
Crex Casino upholds the highest industry standards to protect your personal and financial information. Our servers and databases are secured with multiple layers of protection.
Data Retention Period: Some data is retained for the duration of your active account and for up to 5 years after closure due to legal obligations. After that period, your data is securely deleted.
In the event of a data breach, we will notify the relevant authorities and all affected users within 72 hours. Your security is our top priority.
Every Crex Casino user holds specific rights over their personal data. To exercise these rights, please contact our support team.
Crex Casino will respond to rights-related requests within 30 days of receipt. Complex cases may take up to 90 days, and you will be notified in advance if that applies.
Crex Casino strictly prohibits participation by anyone under the age of 18. We do not knowingly collect personal information from minors. If any minor's data is submitted to us by mistake, it will be deleted immediately once brought to our attention.
If you believe a minor is using our platform, please notify our support team immediately. Crex Casino's Privacy Policy treats the protection of users of all ages as an equal priority.
Crex Casino reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will reflect the revision. For significant changes, advance notice will be sent to your registered email address.
For any privacy-related questions, concerns, or requests, please contact Crex Casino's data protection team. Our support team is available 24/7, seven days a week.
Email: [email protected] — Send all privacy-related requests to this address.
We aim to respond as quickly as possible — you can typically expect an initial reply within 24 to 48 hours. Crex Casino is always committed to protecting your privacy.
A quick overview of the key features of our Privacy Policy
Every transaction and piece of personal data is protected with 256-bit SSL encryption — a level that is virtually impossible for hackers to breach.
Crex Casino never sells your personal data to third parties. No information is shared with advertisers or data brokers.
You can opt out of marketing, correct your information, or request account deletion at any time from your account settings.
Your bKash, Nagad, or other payment details are stored in compliance with international PCI DSS standards. Your financial information is always secure.
We only collect what is genuinely necessary. Requesting excessive or unnecessary data goes against our policy.
Get help with any privacy issue, any time of day. Our team is always here for you.
Answers to the most frequently asked questions